Thank you for visiting and shopping at InnesBay. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
We offer free shipping worldwide.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Each shipping option varies providing different delivery time frames and shipping costs, therefore, to provide accurate shipping estimates, you need to check the available shipping methods for each product. The estimated delivery time and or cost of shipment will be based on the Shipment method selected. InnesBay ships to addresses within the U.S., U.S. Territories, APO/FPO/DPO addresses and also to addresses outside of the U.S.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 - 36 hours.
Customs, Duties and Taxes
InnesBay is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
InnesBay is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. InnesBay will be happy to assist you in filing this claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
Orders that are shipped internationally may be subject to customs clearance procedures or the like, which can cause delays beyond original delivery estimates.
Because customs policies vary from country to country, international orders may be subject to local customs charges (duties and taxes).
The consumer/customer is wholly responsible and liable for these charges and will be notified at Checkout if charges are applicable to your order.
InnesBay accepts no responsibility for any additional charges and will not accept a return and refund of those items if the charges are unpaid. Please refer to your local customs authority for more information.
If you refuse a shipment from InnesBay, you are responsible for the original delivery charges, any Import Fees that are incurred on the package, and the cost of returning the package to InnesBay. This amount will be deducted from your refund.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order. Disclaimer: Legal information is not legal advice. Read the disclaimer .